Yes, we set to the work only after the receipt of complete payment for your order.
2. I would like to order a minus one recording. How can I pay and what is the best way?
You may pay for our services in different ways using Credit Card, PayPal, Wire Transfer, Local Bank Transfer, Phone, Fax, Mail, Check or Money Order payment options. Payments processed by in any currency without depending on your location. After the payment we will contact you.
3. How do you know that the money came exactly from me? Is it possible that you will not recognize the payment as I specified, for example, other email at payment moment?
No, that be out of question. There are a few types of authentication of your payment, besides in the case of debatable situation we will contact you. It is not principle for us who and why paid for your order. Main thing that we recieved the money and we immediately will begin to work.
4. Why you have such a low prices on your services? Do you work amateurishly or at principle as "easy money"?
The reason of such comparatively low price of our services is not poor quality of our products. Quite the reverse! Unlike our competitors we seek to convert a customer into a permanent client. We know the price policy of other studios, for example New-York ones. A situation allows us substantially to undercharge our services (the residence in our country treats more cheaper than in USA for example; a middle pay-envelope accordingly also much lower).
5. I do not use Credit Card, PayPal or bank transfer. Can I pay via express payment methods such as Western Union or MoneyGram?
Yes, certainly, contact us to obtain payment requisites.
6. Is such a variant possible - 50% of primary payment at first and other 50% upon receipt of the prepared work? Or you do a demo variant, send the piece of track to me and if all is ok, I'll pay 100%?
No. We know that some arrangers work in such way. But we are working in another scheme. You pay 100% of cost of your order. We, in same queue, execute work by the time fixed and post you a link for your order downloading. If something does not arrange you, we redo work (but if it does not conflict with terms and rules of collaboration), if does not arrange once again, redo again. If as a result you catch yourself on thought that we obviously do not get along at the put task, we return 100% of your money instead of commissions of the pay systems (if certainly it does not conflict with terms and rules of collaboration). Such chart of work is more universal and rapid, it is tested considerable by experience in the field of musical services.
7. How can I trust you? What will be if your work will not arrange me?
In case the minus one recording you ordered in any reason is not suitable for you, do not despair and do not think that you have spent money in vain. We always make concessions. It is said that the buyer is always right. We will surely correct the minus one recording you ordered and we will do everything possible so that you remained as much as possible happy with our work. At worst, the money is refund to the customer - 100% from the listed sum to your Plimus.com or Liqpay.com account, from wich you can get money to your credit card, bank or PayPal account. Hence, in co-operating with us your risk is nothing. We work quite a long time at the musical direction, so we are ready to give you such guarantees.
8. I am a poor student, I do not have a money for payment, but I very want to come forward with a song on a stage. Do the exception for me!
We do not provide noncommercial services. Such requests will be ignored.
9. Do you have the system of discounts for permanent clients or for "wholesalers"?
Yes, if you do order from 5 minus ones we are ready to offer a 5% discount, from 10 - 10%. With the sound recording studios and other wholesale customers we are ready to work on individual circumstances.
Technical and organizational questions
1. When will I get my minus one recording after the payment done?
In 1-4 days, when we'll recieve your payment. We will upload minus one recording in music format you like (mp3/wav) to our server and will give you the link for download it. To get it yuo can use or any other program for downloading files from the internet. If in 7 days from the moment, when we'll recieve your payment, we did not send the prepared work already, you can ask us for moneyback instead of commissions of the payment systems.
2. How can I send you a song or other files?
You can send us necessary files to our e-mail support{dog}samplerecords{dot}com, you can upload files on (or any other service) or find necessary files in the internet and give us only a link to download.
3. How many times can you correct your work for free, if I will ask you about it?
We never take additional payment for the service of "revision" of minus one recording, if you appealed to us with this request no more than after 2 weeks after you made your order (after that - for additional payment or we reserve a right to give up further collaboration). The exception can be if your request is too substantial and you did not make a reservation (additional payment for work makes a reservation at that rate).
4. I do not need superquality. Can u do the variant of "karaoke" and more cheaply, accordingly?
No, we make high-quality musical products only.
5. Do you have the base of ready minus one recordings? I search the most complete base on DVD and ready to acquire it.
No, there is the key difference of our service just that we carry out every minus one recording only under an order. Prices and other useful information you can find here.
6. I am going to order author minus one recording on my author song. How can I be sure, that will neither a text nor words get in the hands of third persons? I want to have exceptional copyrights on music and text and carry conviction, that it will be so for always.
Our taboo: author material under no circumstances will not get in the hands of third persons and will not be used by us for our aims. We similarly do not apply on the music. Getting the prepared author minus, you can consider yourself its author and carry conviction, that we'll not use it nowhere and never. This is a sense and sparkle of our project. Material on disks is kept in our archive, whereupon after a month after the order we destroy disks. We do not enter into no contracts, because it stretches and complicates a process. We are predisposed to the decision of nascent problems by a humane way, taking into account a human factor and following terms and rules of collaboration.
7. Can I listen to examples of your work to determine your level of professionalism?
Yes, of course. Go to the site section "Portfolio", where original minuses of an existing songs made by our arrangers are uploaded.
8. I want to specify you as the authors of my song's music. Can I do this and what the best way to provide you?
Yes, of course, we consider the honor of "cut a wide swath" on your CD or site by name of our studio. You can specify us like this: "Music - Studio recordings SampleRecords (www.samplerecords.com)". You are not allowed to specify some of our musicians as the authors of music.
Accept credit:
. Underfloor heat. in floor heat! Radiant heated floors.
312311427
